☼ Multitech Services Call Center

Outbound

• Outbound telemarketing
Incorporating campaigns such as telemarketing, telesales, market research and database cleansing as well as follow up calls generated by inbound work. Scripts are written in close collaboration with clients to ensure maximum effectiveness.

• Follow up calling
Following direct advertising or marketing campaigns, every respondent can be contacted with a remit to convert them to a customer

• Reactivating existing/dormant clients
Telephone and email campaigns to update and reactivate existing or dormant clients on your database.

• Appointment setting
Multitec’s experienced teams can canvass potential customers to arrange appointments on behalf of your sales representatives.

Inbound

• Overflow / Out-of-Hours
A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.

• Brochure lines
A response service for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.

• Credit Card order lines
Live customer service representatives (CSR’s) taking telephone orders for direct sales ranging from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.

• Helplines
CSR’s, aided by comprehensive product training and access to knowledge databases, will answer queries and provide help within a customer support environment.

• Nearest Dealer
Callers are given information and directed to their nearest branch or local stockist through an “as the crow flies” postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition service.

Other Services

• Email response
Emails from customers, which may be generated from literature, advertising campaigns or websites, are answered promptly and accurately on your behalf.

• Speech Recognition
Using the latest technology, our Speech Recognition solution captures caller details, which are then automatically converted to data, ready for processing and fulfillment. No live agent intervention is required, so call handling costs are dramatically reduced. This service can be typically used for services such as Brochure Lines and Nearest Dealer.

• Integrated Voice Recognition (IVR)
Primarily an automated backup facility to capture caller details, which are then transcribed to the client database for desired action. This service can also be utilized for competition and information lines.

• Ecommerce Solutions
Increase your selling power! It's no longer enough to simply place your products on-line! Multitech Services can help you use the full potential of the Internet to expand your market share and visibility. Dozens of clients have come to trust our extensive expertise in the field of eCommerce application software solutions.

• Custom Applications
Multitech Services is a company that creates designs and develops technology to deliver measurable results with direct impact on your bottom line. After a FREE analysis of your unique needs and operations, we employ the right tools to drive your Return On Investment (ROI) higher.

• Customer Relationship Management (CRM)
CRM is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships. Multitech Services uses cutting-edge technology and skilled human resources to help you provide better customer service. We simplify your marketing and sales process, increase customer revenues and above all, gain insight into the behavior of customers to offer them value-added services. Our solutions offer ease of use and greater adaptation features, which are easy and quick to customize.

• Supply Chain Management (SCM)
Multitech Services offer web-based business solutions that concentrate on the business flow process. Our solutions streamline business processes - including purchasing, warehousing, customers, vendors and order information. Our solutions are available as an integrated enterprise suite of applications or used as stand-alone applications.

• Online Marketing
Multitech Services is an expert in online marketing strategy development and execution. Your website requires a lot more than “Search Engine Submission” to attract a substantial amount of qualified traffic. We provide Internet marketing and web promotion services including Search Engine Optimization (SEO), E-mail Campaigns, Pay-Per-Click Advertising and Banner Ads.

• Data Processing Tasks
We will process all your data which may include - Credit card / loan applications, Mortgage applications, Customer order forms - Insurance claims & payment adjudication, Cheque processing, Bills processing - Payroll & ledger processing, End of year accounts, Expenses processing - Candidate short listing and much more.
 
• Customized Solutions/Services
Our services are not limited in anyway. If you do not see any of the services that you wish to outsource, please feel free to contact us with your requirement and we will be happy to help you with your call center outsourcing solutions.

Email: info@multitecserv.com