☼ Business Process Outsourcing

Multitech Services is a leading business process outsourcing organization providing comprehensive solutions in accounting, financial management, risk management and transaction processes.

Business Process Outsourcing is emerging as a flexible and powerful approach that organizations are using to achieve a wide range of tactical and strategic aims. With our unique delivery model, we provide:

• Finance & Accounting BPO
• Transaction Processing
• Liability Claims Management, data discovery and processing
• Post-award claims management and accounting.
• HR Functions

Our clients benefit from one-stop shop for all accounting and finance activities, including value-add analytical support, decisions making support and business intelligence, lower, fixed overhead, greater accuracy and faster processing, risk management, and financial reporting. We can design a solution that best suites your needs.

Multitech Services is an offshore services provider and believes in delivering offshore outsourcing of a superior quality. We offer you a variety of BPO services: Call Center, Data Processing, and Administrative Operations.

Our Services

Our services are flexible. Whether you're looking to outsource a small part of your finance department, need full service finance and accounting function or any combination in between, you can pick and choose from our full range of services. With our solutions, strategic control remains with you, while procedural control (i.e. the day-to-day function) is completed by us.
Our Model combines proven, best-of-class processes, on-site, off-site and off-shore knowledge workers, domain expertise and experience to provide a full range of accounting and finance related services. Our team of CPAs, experienced accountants, managers and controllers assume full responsibility of your accounting and financial process functions. Our services include:

Finance & Accounting BPO

• Accounts Payable, Accounts Receivable & General Accounting.
• Bank and Account Reconciliation
• Cash disbursements, cash application and collections
• Fixed Asset Management
• Travel & Expense Management, Time & Billing
• Regulatory Reporting
• Financial Statement Preparation, Budgeting
• Management Reporting, Strategic Analysis & Risk Management
• "Controller" and "CFO" level support and counsel

Transaction Processing

• Claims Processing & Application Processing
• Invoicing, Revenue Cycle Management
• Ancillary transaction processing & Any other transaction based activity
  Insurance Claims
• Claim Preparation & Presentation
• Policies & Coverages
• Exposure Modeling & Cost Review/Accumulation
• Invoice Review
• Document Management, Data Discovery/Mining

Capacity
Multitech Services has a capacity to run 3 Shifts with 50+ Agents to handle Customer Relationship Programs of all sizes and needs.

Quality
Quality Control or Quality Assurance has traditionally focused its eye on inspecting for defects and shortfalls during and after the task. Multitech Services does this daily with strict Quality control procedures built directly into the process up front so that the agreed Quality expectations are met and thus providing customer satisfaction.

We are prepared when an emergency or disaster strikes - yours or ours! Our infrastructure is designed for 24 * 7 * 365 operations.

• 24 hours a day, everyday, all year long
• Trained, skilled professional customer service reps
• State of the-art-equipment
• Experienced in a wide variety of contact center solutions
• Ability to handle unlimited inbound calls per hour

Call Center Specifications

Capacity

• Marketing Research - 25 CATI equipped stations up to 60
• Inbound volume up to 250,000 calls per month - 80 stations up to 135
• Outbound volume to accommodate up to 17,000 hours per month - 24 EIS
  Predictive Dialer stations